Accountability, Written Down
We do not guarantee the world. We write down what we own.
Outcome Assurance™ is the discipline behind Careonomy’s accountable back office. Before Careonomy accepts a function, the agreement should make four things explicit: the work in scope, the measurement path, the authority boundary and the remedy for any commitment that is expressly guaranteed.
Measured is not the same as guaranteed.
Careonomy reports many operating measures. The word guarantee is reserved for commitments that have a defined denominator, exclusions, measurement period and contractual remedy.
Example: Managed Billing.
Where the Order Form includes the 99% clean-claim commitment, Careonomy measures eligible original claims it prepares and transmits and applies the contractual fee-credit remedy when the defined standard is missed. Careonomy does not guarantee payer adjudication, eligibility, missing authorizations or other matters outside the defined work it controls.
The five parts of every assured commitment.
Exactly which work Careonomy owns.
Where measurement begins and ends.
Which events count and which do not.
What Careonomy may execute and what remains with the provider.
The contractual consequence when an expressly guaranteed commitment is missed.
Every assured commitment is written by your Care Business Advisor® into the agreement, alongside the managed billing and back-office work Careonomy carries.